Last updated: 27 June 2026
Refund Policy
This Refund Policy explains how cancellations and refund requests work for Spiral QR digital subscription plans.
1. Digital subscription product
Spiral QR sells access to online software features, including dynamic QR codes, branding controls, exports, and scan analytics. We do not sell or ship physical products.
2. Free plan
The free plan does not require a paid refund because no subscription fee is charged for free static QR code features.
3. Cancellation
You may cancel a paid subscription to stop future renewals. Cancellation does not automatically refund past charges, but you can contact us if there was a billing mistake, duplicate charge, technical issue, or other reasonable concern.
4. Refund requests
Refund requests are reviewed case by case. We generally consider refunds when a request is made within 14 days of the initial purchase or renewal, the account has not been used in a way that indicates full consumption of the paid service, or there is a verified billing, payment, or technical problem.
5. Non-refundable situations
We may decline a refund if the service has been substantially used, exported assets have been generated and used commercially, the request is abusive or repeated, the account violated our Terms of Service, or the charge relates to a period before cancellation where the service remained available.
6. Payment processor
Payments and refunds may be processed by Paddle or another authorized payment provider. Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider, card network, bank, and country.
7. Mandatory rights
Nothing in this policy limits any mandatory consumer protection rights that apply in your country or region.
8. How to request a refund
To request a refund, contact [email protected] with your account email, order or invoice number, purchase date, and a short explanation of the issue.
9. Related policies
Please also read our Terms of Service and Privacy Policy.